Return Policy
We do not offer refunds once a product is sold.
However, if there is a genuine defect/damage in the received product, a refund will be offered.
How to raise a refund request in case of a defective piece :-
1. Please make an uncut unpacking video of the received parcel. Ensure you record the parcel from a 360 degree angle and show the sealed packet on the camera along with the printed shipment label. Please proceed to unpack the video and check the product thoroughly. In case a defect is noted, please record the same clearly on camera. Please ensure that the video is uncut and shot continuously without any editing whatsoever.
2. NO REPLACEMENT REQUESTS WILL BE ENTERTAINED IN THE ABSENCE OF AN UNCUT UNPACKING VIDEO.
3. The replacement request along with the opening video and relevant images of the defect must be raised with our team over Whatsapp/E-mail within 48 hrs of receiving the product post which no further requests will be entertained. Whatsapp- +91-8867120067/E-mail- support@akankshaguptalabel.com
4. Our team will get back to you within 48 hrs of receiving the request. Once the replacement request is approved, please proceed to ship the product back to our warehouse within 48 hrs of approval of request. Please ensure that the product is unused and returned in its original packaging along with all tags intact. Akanksha Gupta Label reserves the right to refuse a return if the product is shipped without its original tags, packaging and content or if the product is found to be used/worn upon its return. shipping charges for sending the products back has to be borne by the customer.
5. On receipt of the returned product, our team will conduct a quality check and proceed to ship the replacement. Akanksha Gupta label reserves the right to Refuse a return if the product is found to be used and worn upon its arrival. Please note that the entire process of replacement may take upto 12-15 days. Your cooperation and patience during the same will be highly valued.
We are reachable via email/phone call/whatsapp for any further queries regarding the make of our products. We do not accept refunds, returns or exchanges on International orders. Please confirm your size based on our size chart before placing your order.
Please Note
We click our photos in natural light and without any filters or effects so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference (5-10%) seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as all screens and devices are calibrated differently and always highlight certain colours more.
Return Policy
We do not offer refunds once a product is sold.
However, if there is a genuine defect/damage in the received product, a refund will be offered.
How to raise a refund request in case of a defective piece :-
1. Please make an uncut unpacking video of the received parcel. Ensure you record the parcel from a 360 degree angle and show the sealed packet on the camera along with the printed shipment label. Please proceed to unpack the video and check the product thoroughly. In case a defect is noted, please record the same clearly on camera. Please ensure that the video is uncut and shot continuously without any editing whatsoever.
2. NO REPLACEMENT REQUESTS WILL BE ENTERTAINED IN THE ABSENCE OF AN UNCUT UNPACKING VIDEO.
3. The replacement request along with the opening video and relevant images of the defect must be raised with our team over Whatsapp/E-mail within 48 hrs of receiving the product post which no further requests will be entertained. Whatsapp- +91-8867120067/E-mail- support@akankshaguptalabel.com
4. Our team will get back to you within 48 hrs of receiving the request. Once the replacement request is approved, please proceed to ship the product back to our warehouse within 48 hrs of approval of request. Please ensure that the product is unused and returned in its original packaging along with all tags intact. Akanksha Gupta Label reserves the right to refuse a return if the product is shipped without its original tags, packaging and content or if the product is found to be used/worn upon its return. shipping charges for sending the products back has to be borne by the customer.
5. On receipt of the returned product, our team will conduct a quality check and proceed to ship the replacement. Akanksha Gupta label reserves the right to Refuse a return if the product is found to be used and worn upon its arrival. Please note that the entire process of replacement may take upto 12-15 days. Your cooperation and patience during the same will be highly valued.
We are reachable via email/phone call/whatsapp for any further queries regarding the make of our products. We do not accept refunds, returns or exchanges on International orders. Please confirm your size based on our size chart before placing your order.
Please Note
We click our photos in natural light and without any filters or effects so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference (5-10%) seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as all screens and devices are calibrated differently and always highlight certain colours more.
