What forms of payments does pastelsandpop accept?

We accepts Visa, Mastercard, American Express, UPI and our Store Credit.

Do you offer Cash On Delivery?

Yes, we do offer Cash On Delivery across multiple cities within India.

Sizing & Care

How can I find my outfit size?

View our size chart to find your outfit size.

How can I take care of my outfits?

Dry clean or soft wash.

Shipping & Returns

When will my order ship out?

We do our best to process and ship your order within 7 business days. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You will receive a shipping confirmation email/message/whatsapp with tracking as soon as your order ships out.

Do you offer Express Shipping?

Yes, we do! We offer expressing shipping within India at a minimal extra cost. Orders are delivered in 2-7business days. Reach out to us if its an urgent delivery.

How do I track my order?

Please refer to your shipping confirmation email to track your package. If you did not receive a confirmation email with the tracking number within 2-3 days of placing your order, please contact us so we can help you track your order.

Do you provide refunds?

We do not provide refund on any order.

We do not cover the cost of return shipping but you can send your return back to us with whichever carrier you like.

Can I exchange my order?

Head over to our page 'Returns and Exchanges' for all the details.

International Orders

Do you ship Internationally?

We do! We ship worldwide to over 200 countries. Please WhatsApp us at +918867120067 for information on international shipping. The shipping time and charges for international shipments varies as per the location.

What are the shipping charges to ship outside of India?

The shipping charges and custom duties if any, are to be borne entirely by the customer based on the laws of the land and it differs according to the location. Orders


How do I use a promo code?

You can enter your promo code at checkout. Enter the code exactly how it appears & apply - voila!

How do I update my order?

Unfortunately, we are not able to guarantee order cancellations or changes once an order is placed. Please WhatsApp +91-8867120067 us with your order number if you need to make a change or cancel your order and we will do our best to help you out!

Custom Orders

Custom order cannot be cancelled once it is placed. If you have made an error while placing your custom order, please contact us and we will do our best to help.

We're here for you.

Monday - Saturday
10am - 6pm IST